FAQ

Personalized/Custom Orders:

To place a personalized order send an email through our Contact Us page here, or email leierra@leiscustomcreations.com. Please be detailed in your description and provide photo examples if possible. Payment for custom orders is due at the time the order is placed. Custom orders may take up to three weeks to ship depending on the materials needed, availability of materials, cure times, etc.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we will confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within three business days from the date of your order.  If you do not receive tracking information from us within five business days of your order, feel free to follow up with us at sales@leiscustomcreations.com.

Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $5 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.